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How much Delay Repay are you owed?
Calculate your UK train delay compensation instantly, then claim direct from your operator — keeping 100% of your refund.
Estimated refund
£22.50
30–59 min delay under DR15: 50% of the single-journey value (£45.00).
Claim directly with Avanti West CoastYou claim direct — we never take a commission. Avanti West Coast claim guide
Formal claim letter
To: Avanti West Coast Customer Relations – Delay Repay Date: 19 October 2026 Dear Sir or Madam, Re: Delay Repay claim – journey on [date] I am writing to claim compensation under the Avanti West Coast Delay Repay 15 scheme, in accordance with the National Rail Conditions of Travel and the Consumer Rights Act 2015. Journey details: - Date of travel: [date] - From: [origin station] To: [destination station] - Scheduled departure: [time] - Ticket type: Single - Ticket price: £45.00 - Arrival delay: 35 minutes Based on the published compensation bands (30–59 min), I am entitled to 50% of £45.00, totalling £22.50. I attach a copy of my ticket as proof of travel. Please pay this compensation by [bank transfer / PayPal / original payment method]. Yours faithfully, [Your full name] [Address] [Email / phone]
Statutory maths
DR15 and DR30 bands with official season ticket divisors (weekly ÷10, monthly ÷40, annual ÷464).
Keep every penny
Claim companies take up to 30%. We link you straight to the operator's own portal.
Ready-to-send letter
Copy or print a formal claim letter with your journey details pre-filled.
Delay Repay compensation bands
| Delay | Single | Return | Season (per journey) |
|---|---|---|---|
| 15–29 min (DR15 only) | 25% | 25% of one leg | 25% |
| 30–59 min | 50% | 50% of one leg | 50% |
| 60–119 min | 100% | 100% of one leg | 100% |
| 120+ min | 100% | 100% of full return | 100% of both legs |
Keep your ticket, note the time
Save your ticket or e-ticket and jot down your scheduled and actual arrival times. With those you can claim in minutes — up to 28 days after you travel.
Claim guides by operator
Helpful guides
Season Ticket Delay Repay: How Much You Can Claim
How Delay Repay works for weekly, monthly, annual and flexi season tickets, including the official journey divisors.
Split Ticketing and Delay Repay: Can You Still Claim?
How to claim Delay Repay when you travel on split tickets, and which ticket the compensation is based on.
Train Strikes: Delay Repay and Refund Rules
What you can claim when rail strikes cancel or delay your train, plus refunds for unused tickets.
Missed the Last Train? Taxi and Hotel Costs Explained
Your rights when a delay strands you: taxis, hotels and how to claim reasonable costs from the operator.
Delay Repay Rejected? How to Escalate to the Rail Ombudsman
Step-by-step guide to appealing a rejected Delay Repay claim and taking it to the free Rail Ombudsman.